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Right of withdrawal


Refund policy:

DEVRAKH or HARLEE&SCOTT products return policy is easy and straight forward. You can return your product within 14 days of date of delivery of the product. We do not charge you any shipping costs for exchanging if the price of product is not less than €50.

If you cancel this order, we have made all payments to you that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this order. For this repayment, we will try to use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this order. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

Multiple orders or specific product from multiple product in one invoice can be returned at once?

Yes, You have to keep all return slip for the respective orders/items inside one parcel.

Steps to be followed to return:

  1. Provide details of your order eg. Product id , Product details , Invoice number , Name of customer , Address of customer , Date etc. If possible write the reason of cancellation so that we can improve our quality.
  2. Pack your item and send it back to us to "DEVRAKH LEDERWAREN GMBH , Euro Moda Raum A-153 , Anton Kux Str.2 , 41460 Neuss , Deutschland".
  3. Drop an email at devrakh@outlook.de so that we with the enclosed letter written in step 1, so that we know about your return of product and will try to make the return more easy.